Shipping & Returns
Shipping and Sales Tax
Your order will be shipped via UPS Ground Service from the manufacturer's warehouse within two to three business days. (More information below, in the FAQ). We are required to charge sales tax on all orders shipped to addresses in Indiana, US only. No tax will be charged on orders shipped outside the state of Indiana, US.

When should I expect delivery?

Virtually all our products leave the warehouse by the second business day after you order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard UPS Ground and UPS Worldwide shipping times apply, which, depending on your location and the volume being handled by UPS at the time, is from three to seven business days within the USA, longer for international shipments.

What about overnight delivery?
Overnight and second and third day shipping is available for an additional shipping charge. Please bear in mind that it may take a day or two for the manufacturer to ship the products from the warehouse in the first place. Please email us at admin@hitchplug.com with questions about shipping options.

What if I want to return something?

Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online. You can return any item for any reason for a refund within 10 days of receipt. Returns must be in salable condition, with ALL original materials and packing. We must charge a 15% restocking fee (since the manufacturers charge us this fee), and the customer is responsible for return shipping.

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